Shipping and Return Policy
Scotland, England, Wales and Northern Ireland:
- Orders between £0.00 to £49.99: Carriage £5.95
- Orders over £50.00: Free of Charge
Channel Islands and Republic of Ireland:
- Fixed Cost: Carriage £20.00
For overseas deliveries please contact us on firstname.lastname@example.org or +44(0)1261 450114.
Please note that Echomaster Direct deliveries are not made duty paid, so additional local duty and taxes need to be paid in certain countries to enable receipt of the goods. This is the customer’s responsibility.
Our working hours are Monday to Friday 9am to 5pm. Orders are normally dispatched within 48 working hours of order being received, subject to stock availability. We will contact you if dispatch will be longer than the 48 hours specified.
We would like to thank you very much for your purchase from Echomaster Direct. We hope that you will be very happy. However, if you are not 100% satisfied and wish to return your item then our returns policy is detailed below:
When you have changed your mind
If you have changed your mind about the product and you wish to return your goods you can do so. Please inform us of your decision within 14 days of receiving the goods. Please use the returns form found in your account section. The goods must not be opened, or used and in ‘as new’ condition when returned to us. After you have contacted us you have 14 days to return them to us. Please contact us before returning any items to us. On receipt of the goods we will issue a full refund to your original payment method. This does not apply to any special order products, including software and electronic charts. Please note this only applied to consumer customers only.
Goods which are faulty on receipt
If your goods are faulty on arrival, please contact us within 14 days to advise us of the fault. Please call 01261 450114 or email email@example.com with details of the fault and we will try to resolve the issue or may ask for you to return the goods. On return to our workshop our engineers will inspect and test the unit, once we have verified the fault we will issue you with a refund or replacement, whichever you would prefer.
Goods which develop a fault during the manufacturer warranty period.
If your goods develop a fault after 14 days, then provided your product is within its warranty period (normally 1 or 2 years) then we can arrange a repair under the manufacturer warranty. Please contact us on 01261 450114 or email firstname.lastname@example.org, with details of the fault and we will assist further.
Goods which have been damaged in Transit
If your goods have been damaged in transit, please contact us ideally as soon as you receive the item but within 7 days of receipt. If you can see the damage before opening the parcel (eg damaged box) then if you can advise the courier and sign to say it is damaged. Once the goods have been returned to us we will arrange a refund to your original payment method or a replacement, whichever you would prefer.
Good sold under clearance section
Goods in our clearance section will have a limited warranty of 3 months from date of purchase, unless explicitly stated in the goods description. If any goods from our clearance section develop a fault within the warranty period then please call 01261 450114 or email email@example.com with details of the fault.